Cancellation Policy

Right of withdrawal for consumers: Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

• Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us
  HIFI & FOTO KOCH GmbH
  Schadowstrasse 60/62
  40212 Düsseldorf
  
  Germany
  
  Phone:0049 211 / 17 88 00
  Fax:0049 211 / 17 88 01 10
  E-mail: service@fotokoch.es
  
  by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
  To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
• Consequences of revocation:
  If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs (and excluding additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods only if you use a return label provided by us for this purpose (see https://www.fotokoch.de/retouren.html).
  You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
• If you finance a purchase contract by a loan and revoke it later, you are also no longer bound to the loan agreement, provided that both contracts form an economic unit. To revoke the loan, please contact Consors Finanz via the following e-mail address: widerruf@consorsfinanz.com.
  

  End of the cancellation policy

• Exclusion or premature expiration of the right of revocation:
  • The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.
  • The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature, for contracts for the delivery of computer software, audio or video recordings in a sealed package if the seal has been removed after delivery, as well as for contracts for the delivery of software license keys which have been transmitted by mail or by means of electronic communication (e.g. email).
• Multicopter notice
  We hereby draw your attention to the fact that in the case of multicopters from the manufacturers DJI and Yuneec, a reduction in value already takes place solely through intended use and you - in the case of a revocation - must pay for this loss in value. Please consider this before the first flight with your multicopter.